Refunds are applicable only under specific conditions mentioned below:

Damaged or Defective Products

If the product is damaged during shipment:

• Email us photo and video proof of the damaged item within 24–48 hours of delivery.
• After verification, a free replacement will be shipped.

Incorrect Product Delivered

If you receive a product that is not as per your order:

• Contact us within 48 hours with photos/video.
• After confirmation, we will send the correct product at no additional cost.

Refund Timeline

• Approved refunds will be processed within 5 to 7 working days.
• The credit will reflect in your bank/card/wallet account based on:
  1. Your payment method
  2. Standard processing time of your bank or payment gateway

No Refund / No Exchange Conditions

To maintain authenticity and hygiene, we cannot offer refunds or exchanges in the following cases:

• If the product has already been opened, used, or tampered with
• For any sale or discounted items
• If the customer claims dissatisfaction without any defect
• After successful product delivery and acceptance
• No refunds for downloadable digital content (e.g., digital discourses, MP3s, MP4s, etc.)
• No exchange/refund for reasons such as change of mind, incorrect order placed by customer, or personal preference

Contact Us

For any refund or cancellation related queries, please write us to orders@tiruperai.com